Djunaedi
The aim of this study was to check out the impact that is casted by information intensive services on social sustainability performance and the impact of supply chain integration on social sustainability performance as well. The study took industry 4.0 implementation as a mediator to know the enhancement of that it causes with the impacts of information intensive services and supply chain integration on social sustainability performance. The study took a sample from Thailand's Pharmaceutical Industry and 306 individuals were selected in total. Moreover, the study analyzed the data and found out that the impact of information intensive services on social sustainability performance is significant and the impact of supply chain integration on social sustainability performance is significant as well. The study validated that industry 4.0 implementation is a significant mediator. The study has significance for the theoretical, practical and policy making sector as to practically implement information intensive services and supply chain integration in industries around the globe to enhance social sustainability performance. The study is however, short in its sector and sample selection. © 2019, Czestochowa University of Technology. All rights reserved.
Human Resources Management, Universitas Negeri Jakarta, Jakarta Timur Department of Management (MSDM), Jl. Rawamangun Muka, Kec. Pulogadung, Jakarta, Indonesia
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