Behavioural intention of taxi-hailing online app users

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Usep Suhud, Setyo Ferry Wibowo, Afif Khairi, Greg Willson

2018 Proceedings of the 31st International Business Information Management Association Conference, IBIMA 2018: Innovation Management and Education Excellence through Vision 2020 Conference paper Cited by 0 Quartile

Abstract

This study aims to measure factors that can influence a person's intention to use an ojek-hailing online application. Ojek is a local name in Indonesia for a motorbike taxi. Ojek is now considered as a form of sharing economy as some of the drivers are part-timers, they have a motorbike and want to economically benefit. This study employed the technology acceptance model which includes the variables: perceived ease of use (PEOU), perceived usefulness (PU)), and attitude toward behaviour as predictor variables. In total, 200 respondents in Jakarta participated. Data was analysed using exploratory and confirmatory factor analyses. This study found that PEOU significantly affected attitude towards usage and PU, PU significantly affected attitude and intention to use, and attitude significantly affected intention to use. Recommendations for practitioners and future research are discussed. © 2018 Elsevier Ltd. All rights reserved.

Affiliations

Faculty of Economics, Universitas Negeri Jakarta, Indonesia; School of Business and Law, Edith Cowan University, Australia

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