Wahyu Sardjono, Erma Lusia, Widhilaga Gia Perdana
The emergence of financial technology in Industrial Revolution 4.0 that adopts a digitalization system will be a challenge for banks. Fintech has begun to be known and utilized by the public because it is able to provide effective and efficient services. Banks must be able to collaborate with fintech and digitalization to become a major force by paying attention to Total Quality Management to be able to maintain business sustainability. Fintech, digitalization, and TQM will be able to become strengths for banks to increase profits. © Published under an exclusive license by AIP Publishing.
Information Systems Management, Binus Graduate Program, Bina Nusantara University, Jl. Kebon Jeruk Raya No. 27, Kebon Jeruk,, Jakarta Barat, 11530, Indonesia; Tourism Department, Faculty of Economics & Communication, Bina Nusantara University, Jakarta, 11480, Indonesia; Post Graduate Program of Management Science, State University of Jakarta, Jl. R.Mangun Muka Raya No.11, Jakarta, 13220, Indonesia
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